At Canyons we take safety and tour quality very seriously. That's why we have created protocols and implemented them to be able to run safe and awesome experiences in the current Covid-19 situation.  These protocols are based on regulations, guidelines, and best practices from the Swiss Outdoor Association, International Canyoning Association, Minakami Outdoor Association, Japan Ministry of Health, Labor and Welfare, Gunma Prefecture. 

We believe by implementing the measures outlined below, we can run small, customized, high-quality tours in a safe manner.  We look forward to REFRESHing you all with some well-deserved world-class adventures!

Please read carefully the following information when you come and join our adventure tours. If you have any questions, please feel free to ask our reservations staff when booking.

WHAT MEASURES HAVE BEEN PUT IN PLACE?

Handwash & sanitizing - When arriving at Canyons and regularly throughout the day.

Masks - Wearing masks OR face shields before and after tours. 

Keeping physical distance - When at Canyons base, in vehicles, and while on tour we will assure physical distance.

Use of well-ventilated spaces - Any indoor spaces used will be kept well ventilated to ensure fresh air.

Sanitization of gear and surfaces - Sanitization of all gear and surfaces after each use will be implemented.

Health monitoring of Canyons crew and tour guests - A survey and temperature check for all staff and guests.

Ensuring necessary information is relayed to Canyons crew and tour guests

Constant monitoring of our protocols - Daily review of operations and current guidelines

Small tours - To achieve the above we will be limiting guest numbers on tours:

If you are not comfortable sharing a tour or boat then you can also book a Private Tour

>>A more detailed version of our Covid-19 operations protocols

WHAT DO WE ASK OF YOU?

Please do not come on tours if you have been in contact with someone infected with Covid-19 in the past 14 days OR are showing symptoms of Covid-19; Temperature over 37.5, loss of smell or taste, cough. You can cancel with no fee OR rebook for a later date.

Please refrain from booking if you are over 65 years old OR have any underlying health issues that put you in a "high risk" category for Covid-19. 

Please bring your own mask for pre & post tour.

Please come with your swimwear on under your clothes to speed up the changing process (less time indoors).

Please let us know if you are NOT comfortable being in close contact with the people you have booked with (ie. You require physical distance among your own booked group).

Where possible please travel to Canyons using private transport and avoid stopping at other local shops unless you consult Canyons first.

Thank you for your cooperation and consideration. We look forward to seeing you!