Q1. How do I become a member?
A1. When you arrive at our Canyons base, please enter your details on our Ipad to check-in. Then your information will be registered with us. You will receive points for every tour you join and this will be automatically added to your client information and profile.
Please note: For new members, you can not use points for goods and services. We are working hard to fix this and will notify you via our website and newsletters once it is up and running.
Q2. For those who have paper Members Cards...
A2. Thank you for taking part in adventure tours with Canyons.
We would like to announce that we'll be implementing a new membership point program from 2016.
Up until then, it has always been an issue if you forgot to bring your card with you for your next tour or lost it between adventures. With this new system, we'll add your points to your personal information inside our database and add points accordingly to the amount spent on your tour. It will always be available to use for the next time you come to Canyons.
Q3. How many points do I earn and how much are they worth?
A3. Each time you participate in one of our tours you will receive points. For example, a Half-day Canyoning Tour is 9500 JPY and you will earn 950 points. The points are at the rate of 1 point = 1 JPY
Q4. What can I use the points for?
A4. Any of the outdoor tours provided by Canyons
Tour options such as Lunch and BBQ
Original apparel sold in Canyons Fan Shop
Please note: Your points cannot be used as part payment to pay for services in combination with cash
Good - Using 1000 points to add a Lunch Option.
No Good - Using 2000 points on a half-day tour (9,500 JPY) and paying 7500 JPY in cash
Q5. What do I do with my old membership card?
A5. We will add 1000 points per stamp on your card to your new account. Please bring your old card next time you come to Canyons. Please note: we are unable to convert multiple Member Cards to the same account.
Q6. When can I start using the points?
A6. The new points system will be available to use on options and tours from Summer 2016.
Q7. How do I know how many points I have earned?
A7. On the Membership site where you can access your account information.
Q8. When do my points expire?
A8. There is no expiry date for the new points system. We can also convert your old membership cards to our new points. Please note that we are unable to convert multiple Member Cards to the same account.