GUEST SERVICE

Refresh customers, communities, nature by providing world class sustainable outdoor adventure experiences

JOB DESCRIPTION

Responsible for handling bookings, administration duties and front office reception. Participate as a Canyons staff member in the implementation of an excellent customer service experience. Serve as the first contact of guests.

WORK LOCATION

Minakami, Gunma, Japan

* Throughout the season, you may be rotated onto other locations.

DUTIES AND RESPONSIBILITIES

● Take bookings
● Answer phone calls and reply emails
● Provide accurate availability information
● Provide excellent customer service
● Performs occasional drivers, camera responsibilities.
● Clean base facilities such as toilets, shower rooms, changing rooms and cars.
● Guests pick-up and drop-off when assigned.
● Welcome guests, collect tour fee and check-in procedures when assigned.
● Looks for ways to better serve the guest and the company, brings new ideas to management if it involves policy change.
● Maintains a good sense of humour and cooperative attitude in dealing with co-workers and guests.
● Is expected to behave in a professional manner at all times.
● Learn about the natural environment and history of the area and share knowledge with guests.
● Treats guests in a manner that makes them feel respected, valued, liked and cared for.
● Performs other responsibilities as assigned. Other duties may include helping other departments such as kitchen, accommodation cleaning and administration.

PERFORMANCE STANDARDS

Evaluated on thoroughness in performing duties, attitude, punctuality, ability to operate as a team player, initiative, mature judgement, relationships with co-workers, management and guests, flexibility, and willingness to learn.

CONDITIONS

● Japanese fluency
● 18 years old or older
● Computer skills
● Problem solving skills
● Communication skills
● Organization
● Be available to work a minimum of one summer season (April-September)
● Must be able to work weekends and holidays
● Have a professional attitude
● Work long hours and not be subject to burnout and moodiness
● Work well under pressure
● Be a team player

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Canyons blog

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キャニオンズは単なる会社ではなく、コミュニティのひとつでもあり、そこで働く人々は単なる従業員ではなく、家族でもあります。 そんな、わたしたちキャニオンズのひとりひとりのストーリーをぜひ皆さんと共有したいと思います!